Privacy Policy

Last updated · 22 May 2026

WhiteRock Builds Pty Ltd (ABN 61 694 920 575) ("WhiteRock", "we", "us", "our") respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, disclose and store the personal information you share with us, in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. The information we collect

We only collect personal information that is reasonably necessary to provide and improve our services. This typically includes:

• Contact details — name, email address, phone number, postal or site address.
• Project details — property type, scope, timeline, budget range, supporting documents and photos you choose to share.
• Communication records — the content of enquiries you send us, our replies, and consultation notes.
• Website analytics — non-identifying data about how visitors use our site (pages viewed, referring source, device type).

2. How we collect it

Most of the information we hold is provided directly by you — through our enquiry form, in person at a site visit, by phone, or by email. Some non-identifying analytics data is collected automatically when you visit our website, via standard cookies and first-party analytics tools.

3. How we use your information

We use your information only for purposes you would reasonably expect, including to:

• Respond to your enquiry and prepare a quote or Personalised Project Contract.
• Coordinate site visits, deliveries, certifiers and trades during your project.
• Send you project updates, milestone notifications and aftercare information.
• Meet our obligations under the Home Building Act 1989 (NSW), the Australian Consumer Law and other applicable regulations.
• Improve our website and services through aggregated, non-identifying analytics.

4. Who we share it with

We do not sell your personal information. We only share it with third parties where necessary to deliver our services, including:

• Trades, suppliers, certifiers, strata managers and agents involved in your specific project.
• Our insurer for HBCF Home Owners Warranty cover.
• Government bodies, councils or regulators where we are legally required to do so.
• Cloud-based service providers we use to operate our business (e.g. email, accounting, scheduling).

We require third parties to handle your information consistently with this policy.

5. Storage and security

Your information is stored in secure cloud services located in Australia or jurisdictions with comparable privacy protections. We take reasonable steps to protect it from misuse, interference, loss and unauthorised access, including access controls, encryption in transit, and regular review of our security practices.

6. Access and correction

You have the right to ask us what personal information we hold about you, to have it corrected if it is inaccurate or out of date, or to ask us to delete it where we are not required to retain it. Contact us using the details below — we will respond within a reasonable timeframe.

7. Cookies

Our website uses essential cookies to remember your preferences and, with your consent, analytics cookies to understand how the site is used. You can decline non-essential cookies at any time from our cookie banner, or via your browser settings.

8. Complaints

If you believe we have handled your information in a way that doesn't comply with the Australian Privacy Principles, please contact us first using the details below. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.

9. Changes to this policy

We may update this policy from time to time as our practices or the law evolves. The "Last updated" date at the top of this page reflects the most recent revision. We encourage you to review it periodically.