Terms & Conditions

Last updated · 22 May 2026

These terms govern your engagement of WhiteRock Builds Pty Ltd (ABN 61 694 920 575, NSW Licensed Builder) ("WhiteRock", "we", "us", "our") for residential and commercial construction services in New South Wales. By instructing us to provide a quote, signing a Personalised Project Contract, or otherwise engaging our services, you agree to these terms.

1. Our services

WhiteRock provides custom home building, renovation, joinery, kitchen, bathroom, duplex and granny flat construction services across Greater Sydney and New South Wales. Each engagement is governed by a written Personalised Project Contract ("PPC") that itemises the agreed scope, materials, finishes, timeline and price.

2. Quoting and engagement

• Initial consultations and quotes are obligation-free.
• Quotes are valid for 30 days from the date issued, unless otherwise stated in writing.
• Quotes are based on the information provided to us at the time. Where site conditions, plans, materials or scope change, we may need to revise the quote in writing before continuing.
• No works commence until the PPC has been signed by both parties and any required deposit has been paid.

3. The Personalised Project Contract (PPC)

The PPC is the binding agreement between you and WhiteRock. It will, at minimum, set out the agreed scope, an itemised price covering materials and labour, the payment schedule, the expected timeline, and the warranties that apply. To the extent of any inconsistency between the PPC and these terms, the PPC prevails.

4. Payments

Unless otherwise agreed in the PPC, payments are structured against project milestones:

• Deposit — 10% on PPC signing.
• Progress payment — agreed amount on PPC signing approval and works commencement.
• Materials delivery payment — agreed amount on delivery of major materials to site.
• Final 20% — on practical completion and handover.

Invoices are payable within 7 days unless otherwise agreed. Late payments may attract interest at the rate prescribed under the Home Building Act 1989 (NSW) and the relevant industry standard.

5. Variations

Any change to the scope, materials or finishes after PPC signing must be documented as a written variation, signed by both parties, before the change is implemented. Variations may affect price and timeline; we will set out the impact in the variation document before you sign.

6. Warranties and consumer rights

All works are performed in accordance with the Home Building Act 1989 (NSW), the National Construction Code (NCC), AS 3740 waterproofing (where applicable) and other relevant Australian Standards. Eligible projects are covered by HBCF Home Owners Warranty insurance.

Manufacturer warranties for products and materials supplied through us are passed on to you and documented in the PPC. Workmanship is warranted in accordance with the statutory warranties under Part 2C of the Home Building Act 1989 (NSW).

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy you may have under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) that cannot lawfully be excluded.

7. Approvals and third parties

Where private certifiers, council approvals, strata managers, real estate agents or other third parties are required, we will coordinate with them on your behalf, but you remain responsible for any third-party fees, contributions or approvals required to lawfully complete your project, unless explicitly stated otherwise in the PPC.

8. Site access and safety

You agree to provide WhiteRock and our trades with safe and unobstructed access to the site during normal working hours. We will treat your property with respect at all times, and we will leave the site in a clean, safe condition at the end of each working day.

9. Delays

We will use reasonable endeavours to meet the agreed timeline. Some delays are outside our control — including weather, material supply, third-party delays, regulatory delays, or scope variations. Where such a delay occurs, we will notify you promptly and adjust the schedule in writing.

10. Liability

To the extent permitted by law, WhiteRock's total liability under or in connection with the PPC and these terms is limited to the resupply of the relevant services or the refund of fees paid for those services, at our election. We are not liable for any indirect, consequential or special loss. Nothing in this clause limits any liability that cannot lawfully be limited.

11. Termination

Either party may terminate the PPC in writing if the other party commits a material breach that is not remedied within a reasonable time after notice. On termination, we will invoice for works completed and materials ordered up to the date of termination, and you will pay any outstanding amounts due.

12. Dispute resolution

If a dispute arises, both parties agree to attempt to resolve it directly and in good faith before escalating. If a dispute cannot be resolved between us, either party may refer the matter to NSW Fair Trading for conciliation, or to the NSW Civil and Administrative Tribunal (NCAT) as appropriate.

13. Governing law

These terms and the PPC are governed by the laws of New South Wales, Australia. The parties submit to the non-exclusive jurisdiction of the courts and tribunals of New South Wales.

14. Updates to these terms

We may update these terms from time to time as our services or applicable laws change. The "Last updated" date at the top of this page reflects the most recent revision. The terms in force when you sign your PPC are the terms that apply to that project, except where superseded by amendments expressly agreed in writing.